Shipping policy
Last updated: August 31, 2026
At Curovi, we aim to provide a clear and reliable shipping experience for every customer. This Shipping Policy explains our order processing times, estimated delivery times, shipping options, tracking information, and how we handle unexpected shipping delays.
Order Processing
Orders are generally processed and prepared for shipment within 2–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order has been processed and shipped, you will receive shipping information associated with your order.
Estimated Delivery Time
The estimated delivery time is approximately 30–45 business days after your order has been shipped.
Please note that delivery times are estimates and may vary depending on the destination, transportation conditions, local carrier operations, and other circumstances outside our control.
The estimated delivery timeframe does not constitute a guaranteed delivery date.
Shipping Delays
Although we work to process orders within the stated timeframe, unexpected circumstances may occasionally affect shipping or delivery.
These circumstances may include:
- Severe weather conditions
- Natural disasters
- Transportation disruptions
- Carrier-related delays
- Other unforeseen or unstable circumstances
If severe weather or other factors prevent normal shipping operations, shipment processing or transportation may be delayed until the relevant unstable conditions have been removed and shipping services can safely resume.
Shipping Rates
Shipping fees and free shipping conditions may vary depending on your country or region.
The shipping options available for your location, including any applicable free shipping threshold, will be displayed at checkout before you complete your payment.
Order Tracking
After your order has been shipped, a tracking number will be generated.
Tracking information may require some time to become active after the shipment has been dispatched. Once tracking information is available, customers can use the provided tracking number to monitor the progress of their shipment.
Lost Packages
If you believe your package has been lost during transit or you have not received your order within the expected delivery timeframe, please contact us at:
When contacting us about a potentially lost package, please provide your order number and relevant shipping information so that we can review the shipment and assist you appropriately.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice that your shipping information is incorrect after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist with corrections before the order is shipped.
Once an order has been shipped, changes to the delivery address may not always be possible.
Contact Information
For questions regarding shipping, order processing, delivery, tracking, or this Shipping Policy, please contact us:
Store Name: Curovi
Legal Representative: Chuck Hicks
Email: chuckhs502@outlook.com
Phone: +1 260-205-6952
Business Address:
114 N 28th St
Louisville, KY 40212
United States